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To get connected to Remote Access, try the following troubleshooting steps:

  1. Make sure your business computer is powered on and connected to the Internet.
  2. Make sure the 123Pet Remote Access Service is running.
    • Within 123Pet, open the "Online Services" menu and select "Remote Access Web Setup".
    • Press the "Start Service" button. The Service Status should be listed as Running.

If you are still unable to log in, please contact our Customer Support Department by calling (248) 491-0200 or (800) 604-2040 or by e-mail at support@daysmart.com.